TITLE:
Cybersecurity Risks and Preparedness Strategies in the Remote Work Set-Up among BPO Enterprises in Nueva Ecija
AUTHORS:
Shaira Portia Villanueva Arevalo, Dulce Amor Salvio Padilla
KEYWORDS:
BPO, Cybersecurity Risk, Risk Mitigation, Socio?Demographics, Technical Preparedness Strategies
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.14 No.6,
June
18,
2026
ABSTRACT: This study examined how BPO employees’ socio?demographic characteristics relate to their perceptions of organizational cybersecurity threats and their use of technology?based readiness measures. It also includes how those measures are associated with incident frequency in the sector. Gathering information on respondents’ education, employment status, monthly income, years of experience, and service category, along with their perceptions of the prevalence of phishing, malware, and unauthorized access and their reported use of MFA, firewalls/IDS, and VPNs. The study explored relationships among demographics, risk perception, technical readiness, and reported incidents. The analysis finishes with a focused cybersecurity mitigation action plan that prioritizes the identified critical issues, objectives, strategies/interventions, responsible unit, schedule, and anticipated outcomes.