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M. Zhao, C. Droge and T. P. Stank, “The Effects of Lo- gistics Capabilities on Firm Performance: Customer-Fo- cused versus Information-Focused Capabilities,” Journal of Business Logistics, Vol. 22, No. 2, 2001, pp. 91-107.
doi:10.1002/j.2158-1592.2001.tb00005.x
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