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Ismail, A., Halim, F. A., Abdullah, D. N. M. A., Shminan, A. S., Muda, A. L. A., Samsudin, S. et al. (2009). The Mediating Effect of Empowerment in the Relationship between Transformational Leadership and Service Quality. International Journal of Business and Management, 4, 3-12.
https://doi.org/10.5539/ijbm.v4n4p3

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