TITLE:
AI-Powered Health Chatbots and Digital Healthcare Transformation in the United States
AUTHORS:
Md Wali Ullah, Md Khokan Bhuyan, Nipa Akter, Sheikh Nusrat Jahan, Nur Nahar Rimi
KEYWORDS:
Artificial Intelligence, Health Chatbots, Digital Health, Cybersecurity, Health Equity, United States
JOURNAL NAME:
International Journal of Intelligence Science,
Vol.16 No.2,
March
13,
2026
ABSTRACT: The digital healthcare transformation in the United States creates new ways for patients to access medical services. AI-based chatbots function as useful communication platforms that perform triage duties and support patients with chronic diseases to enhance their healthcare experience. The research investigates how these systems affect healthcare accessibility, service delivery quality, and cybersecurity protection throughout the national digital health system. The research combines peer-reviewed studies with federal policy frameworks to analyze AHRQ (2023), HHS (2023), and other U.S. cybersecurity programs. The research demonstrates that AI chatbots enhance healthcare accessibility for remote areas and decrease administrative tasks, yet their rapid expansion creates security risks for patient information and ethical management challenges. The AI-Health-Equity and Cybersecurity Integration Model (AI-HECIM) demonstrates how secure system design, combined with policy coordination and inclusive system development, can build digital healthcare trust. AI-powered chatbots under proper management will establish a healthcare system that connects patients better while providing equal access and enhanced system stability in the United States.