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Sarker, M., Mohd-Any, A. A., & Kamarulzaman, Y. (2020). Validating a Consumer-Based Service Brand Equity (CBSBE) Model in the Airline Industry. Journal of Retailing and Consumer Services, 59, Article ID: 102354.
https://doi.org/10.1016/j.jretconser.2020.102354

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