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Nguyen, T. T., Cao, T. Q., Phung, H. T. T., Nguyen, T. T., Phan, T. T. T., & Pham, H. H. (2022). Parents as Customers: The Influence of School Reputation on Satisfaction, Feedback, and Loyalty of Vietnamese Secondary Students’ Parents. Corporate Reputation Review, 26, 167-178.
https://doi.org/10.1057/s41299-022-00144-w

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