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Kadić-Maglajlić, S., Micevski, M., Arslanagić-Kalajdžić, M., Temerak, M. S., Lee, N., Ka-badayi, S., Bui, M., & Grewal, L. (2024). Unravelling the Dynamics of Customer Attachment to Service Firms and Frontline Employees. In 2024 AMA Summer Academic Conference. Proceedings: Reconnecting with Humanity: Marketing’s Role in Promoting Responsible Technology While Serving People (pp. 610-612). American Marketing Association.
https://local.forskningsportal.dk/local/dki-cgi/ws/cris-link?src=cbs&id=cbs-c08e31a1-5ec8-45cc-93dd-9ba157b11c68&ti=Unravelling%20the%20Dynamics%20of%20Customer%20Attachment%20to%20Service%20Firms%20and%20Frontline%20Employees

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