TITLE:
Research Airline Cabin Crew Resource Planning
AUTHORS:
Xiang Lv, Jian Xue
KEYWORDS:
Cabin Crew, Demand Forecasting, Resource Planning
JOURNAL NAME:
Open Journal of Business and Management,
Vol.14 No.1,
December
31,
2025
ABSTRACT: Against the backdrop of rapid expansion in the global aviation industry, cabin crew members, as the core link of the service chain, have significantly increased the complexity of their resource planning. The fleet size of China’s civil aviation industry continues to grow, with domestic passenger transport volume exceeding 640 million in 2024, 4270 registered transport aircraft, and a total of 97,000 flight attendants for China’s civil aviation transport airlines. The number of flight attendants needs to be expanded synchronously to meet operational needs. The research object of this article is C Airlines. With the increase of flight capacity, the route network has become increasingly complex. The previous simple cabin crew resource planning methods are difficult to cope with dynamic demands, resulting in limited cabin crew resource strength, insufficient capacity, and a decline in cabin crew career stability. Enterprise human resource demand forecasting is an essential part of the human resource planning system. It is based on the present, focuses on the future, and takes the strategic goals, development plans, and work tasks of the enterprise as the starting point (Zhao & Mei, 2006). This article takes C Airlines as an example to analyze the current situation of “experience driven” crew resource planning work in the company. A multi factor based crew resource planning model is proposed, which fully considers the airline’s aircraft capacity planning, cabin crew loss, and crew grounding loss factors, improves the scientificity of C Airlines’ cabin crew resource planning introduction, and provides useful reference for achieving sustainable development. At the same time, this model also provides reference for crew resource planning of small and medium-sized airlines in the industry.