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de Brito, A. P. (2024). People Analytics and the COVID-19 Pandemic: How Empathy and Privacy Turned out the Hot Topics. In M. J. Sousa et al. (Eds.), Incorporating AI Technology in the Service Sector: Innovations in Creating Knowledge, Improving Efficiency, and Elevating Quality of Life (pp. 189-213). Apple Academic Press.
https://doi.org/10.1201/9781003378068-9

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