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Akter, S., Dwivedi, Y. K., Biswas, K., Michael, K., Bandara, R. J., & Sajib, S. (2021). Addressing Algorithmic Bias in AI-Driven Customer Management. Journal of Global Information Management, 29, 1-27.
https://doi.org/10.4018/jgim.20211101.oa3

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