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Brown, N. A., Rovins, J. E., Feldmann-Jensen, S., Orchiston, C., & Johnston, D. (2019). Measuring Disaster Resilience within the Hotel Sector: An Exploratory Survey of Wellington and Hawke’s Bay, New Zealand Hotel Staff and Managers. International Journal of Disaster Risk Reduction, 33, 108-121.
https://doi.org/10.1016/j.ijdrr.2018.09.014

has been cited by the following article:

• TITLE: Risks in Services and Their Management

  AUTHORS: Cengiz Haksever

  KEYWORDS: Risks, Enterprise Risk Management, Vulnerability, Resilience, Robustness, Air Travel

  JOURNAL NAME: Journal of Service Science and Management, Vol.18 No.6, November 20, 2025

  ABSTRACT: Risks and risk exposures exist in all services with a wide range of consequences concerning human lives and property. Although there are risks common to most services, each service area has a set of unique risks that need different approaches for their management. This paper reviews risks in services in general and their management. Although ample research publications on risk management in various service industries like healthcare, airlines, airports, air traffic control, banking and finance, and hospitality exist, a literature survey revealed only one journal publication on service risks in general and their management in the literature. The purpose of this paper is to contribute to this neglected area of service management. It provides a brief background on risks for service managers and methods, concepts, and tools to defend their organizations against risks.