TITLE:
Quantitative Approaches on Staff Scheduling and Rostering in Hospitality Management: An Overview
AUTHORS:
Marta Rocha, Jose F. Oliveira, Maria Antonia Carravilla
KEYWORDS:
Hospitality Management; Staff Scheduling; Rostering
JOURNAL NAME:
American Journal of Operations Research,
Vol.2 No.1,
March
14,
2012
ABSTRACT: Staff scheduling and rostering problems, with application in several application areas, from transportation systems to hospitals, have been widely addressed by researchers. This is not the case of hospitality services, which have been forgotten by the quantitative research literature. The purpose of this paper is to provide some insights on the application of staff scheduling and rostering problems to hospitality management operations, reviewing existing approaches developed in other similar areas, such as nurse rostering or examining adaptable problem models, such as the tour scheduling.