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Baesens, B., Verstraeten, G., Van den Poel, D., Egmont-Petersen, M., Van Kenhove, P., & Vanthienen, J. (2004). Bayesian classifiers for identifying the slope of the customer life cycle of long-life customers. European Journal of Operational Research, 156, 508-523. doi:10.1016/S0377-2217(03)00043-2

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