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Knockaert, J. (2013) Etude de satisfaction des patients au sein du service “Hôpital de jour chirurgical”: Comparaison de deux sites hospitaliers, Mémoire présenté en vue de l’obtention du diplôme de Master 120 en Sciences de Gestion, UCL-Mons.

has been cited by the following article:

• TITLE: Statistical Analysis of Determinants of Patient Satisfaction in Public Hospitals in Burundi

  AUTHORS: Raoul Nsengiyumva, Dieudonné Gahungu, Léandre Gbaguidi, Fleury Habonimana

  KEYWORDS: Patients’ Satisfaction, Health Care, Indicators of Satisfaction, Public Hospitals, Burundi

  JOURNAL NAME: Open Access Library Journal, Vol.12 No.7, July 18, 2025

  ABSTRACT: This study investigates the determinants of patient satisfaction in Burundi’s national reference public hospitals, with a specific focus on healthcare institutions in Bujumbura. The analysis aimed to identify key factors influencing patients’ perceptions of care quality. Findings indicate that patients generally expressed satisfaction with various dimensions of service quality, including reliability, responsiveness, assurance, tangibility, and empathy. However, significant variations in satisfaction levels were observed concerning specific indicators. Notably, perceptions of the hospital atmosphere, the individualized attention provided by healthcare staff, the availability of treatment facilities, and staff politeness varied significantly based on patients’ length of hospital stay, level of education, and gender (Fisher’s exact test, p