TITLE:
How Employees See Their Roles: The Effect of Interactional Justice and Gender
AUTHORS:
Naoki Ando, Satoshi Matsuda
KEYWORDS:
Organizational Citizenship Behavior, Role Definition, Interactional Justice, Gender
JOURNAL NAME:
Journal of Service Science and Management,
Vol.3 No.2,
June
29,
2010
ABSTRACT: This study examines whether the perceived boundary between in-role and extra-role behaviors varies depending on workplace conditions, emphasizing how interactional justice influences an employee’s role definitions. We collect data through a questionnaire survey and adopt Tobit regressions for hypothesis testing. The study results indicate that perceived interactional justice enlarges the breadth of an employee’s role definitions. In addition, the positive impact of interactional justice on an employee’s role definition is strong when a supervisor-subordinate dyad comprises different genders.