TITLE:
Ethical AI in Banking: A Sectoral Literature Review with Case-Based Interventions
AUTHORS:
John Smit
KEYWORDS:
Artificial Intelligence, Banking, Governance Frameworks, Explainable AI, Algorithmic Bias, Customer Trust, Transparency, Ethical AI Practices
JOURNAL NAME:
Open Journal of Business and Management,
Vol.13 No.4,
June
16,
2025
ABSTRACT: As artificial intelligence (AI) becomes more integrated into banking, concerns around bias, privacy, and governance are becoming increasingly urgent. This article explores the ethical risks of AI in financial services and reviews practical interventions that can help banks use AI responsibly. Drawing from literature and real-world examples from institutions like JP Morgan Chase, Wells Fargo, HSBC, Bank of America, Triodos Bank and Credit Union Australia, the study highlights five key strategies: implementing Explainable AI (XAI), using bias detection tools, forming ethics committees, educating customers, and aligning with global standards such as the EU AI Act, OECD AI Principles, and NIST AI RMF. The article evaluates tools like IBM’s AI Fairness 360, Google’s What-If Tool, and Fairkit-learn for detecting and mitigating bias in automated decisions. While challenges such as cost, technical complexity, and organizational resistance exist, especially for smaller banks, the findings show that ethical, transparent AI is achievable and scalable. The paper concludes that strong leadership, stakeholder engagement, and policy alignment are critical for building AI systems that are fair, trustworthy, and fit for the future of banking.