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Sugianto, N., & Sitio, A. (2020). The Effect of Internet Quality Connection and after Sales Service towards Consumers’ Satisfaction and Its Implication on Consumers’ Loyalty of Satellite Internet Product Mangoesky PT. Telkomsat. Dinasti International Journal of Digital Business Management, 1, 762-780.

has been cited by the following article:

• TITLE: Factors Influencing Smartphone Satisfaction among Generation Z: A Contemporary Analysis

  AUTHORS: Rezwan Ul Haque Aubhi, Md. Sohel Rana, Nur-A-Alam Mishad, Shadia Sharmin, Abdullah Al Rakib, Faham Ahmed Kalam

  KEYWORDS: User Satisfaction, Smartphones, After-Sales Service, Gen Z, Bangladesh

  JOURNAL NAME: Open Journal of Business and Management, Vol.13 No.2, March 21, 2025

  ABSTRACT: This study investigates the key factors affecting smartphone user satisfaction among Generation Z. The study uses a sample of Gen Z consumers to examine the impact of five critical factors—features, price, brand, durability, and after-sales service on overall user satisfaction. Using a quantitative approach, the study shows that all five factors have a positive impact on user satisfaction, with after-sales service having a significant effect followed by durability and price. The findings show that although features and brand names are important, Gen Z consumers in Bangladesh emphasize the reliability of after-sales support and the durability of their devices. The study provides valuable insights for smartphone manufacturers and retailers who want to increase customer satisfaction among this population. The results also provide a basis for further research on Gen Z’s evolving preferences for technological advances and cultural change.