TITLE:
Patients and\or Family Member Perspectives on the Use of Bedside White Board and Its Implication to Patient Satisfaction: A Pilot Survey in General and Tertiary Hospitals in Makkah, Saudi Arabia
AUTHORS:
Ayman Al-Nafea, Omer Zayyan Alshargi, Mohammed Muawwadh Algethami
KEYWORDS:
Patient Satisfaction, Healthcare Quality, Patient Involvement, Healthcare Process Improvement, Patient Satisfaction Determinants
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.15 No.2,
February
28,
2025
ABSTRACT: Effective communication between the members of the healthcare team and the patient and families is essential components for patient-centered care, and it improves patient outcomes. Likewise, poor communication between healthcare team members and the patient and families is associated with poor patient outcomes. Due to several communication challenges, the use of visual tools such as bedside WB to enhance communication has been widely implemented; however, the exact benefit of its use from patient perspective is still understudied. Thus, this study aims to determine the impact of bedside WB use in facilitating patient’s involvement in achieving the day’s goal, adherence to pain medication schedule and use, tests and procedures schedule, patients and family engagement with the healthcare team, and discharge planning. This study is a descriptive cross-sectional study conducted among 335 patients and/or family members admitted in six hospitals in Makkah city: Al Noor hospital, Hera hospital, King Abdul-Aziz hospital, King Abdullah Medical City, King Faisal specialist hospital, and Maternity and Children hospital. The survey questionnaire used was adapted from previous studies and revalidated to ensure its suitability to the study subjects. Data collection was performed from August 1 to 31, 2020 and data analysis was done with SPSS software. Of the 335 participants, the majority were satisfied to bedside white board for its use (4.36), and they recommend it to be used in hospitals because they perceived that through this medium of communication, their connection with the healthcare team will be easier (4.35). In regression analysis, the day’s goal and patient and/or family member engagement are found to be the significant predictors of patient’s satisfaction level. Therefore, WB is a useful tool to help patients achieve their daily goals and to improve their engagement with the healthcare team which also impacts on patient satisfaction.