TITLE:
Digital Transformation as an Influential Factor in the Knowledge Management of Public Servants Working Telework
AUTHORS:
Michely Uany Santana de Andrade, Rosângela Sarmento Silva, Marcos Antonio Gaspar
KEYWORDS:
Digital Transformation in Public Administration, Knowledge Management, Teleworking in Public Administration
JOURNAL NAME:
Open Access Library Journal,
Vol.12 No.2,
February
10,
2025
ABSTRACT: This study investigates the influence of Digital Transformation (DT) on Knowledge Management (KM) of teleworking employees at the Federal Institute of Bahia (FIBA). Using a quantitative approach with Principal Component Analysis (PCA) and Simple Linear Regression, the research is characterized as descriptive and exploratory, focusing on identifying and quantifying the relationships between DT and KM. The research analyzed 47 variables related to DT and KM, of which 42 were grouped into two main components (C1: KM and C2: DT). Simple Linear Regression revealed a strong influence of DT variables on KM, with emphasis on DT17, DT8, DT16, DT21, DT10 and DT19. The main results indicate that digital transformation has a significant impact on KM, improving internal processes and increasing the efficiency of teleworking employees’ tasks. In addition, KM stands out as a critical factor for the success of digital transformation, being a strategic priority. The study emphasizes the importance of public policies that keep pace with digitalization, focusing on knowledge management as a strategic resource. The theoretical and methodological contributions of the study validate the hypothesis that DT and KM are interrelated, with digitalization intensifying KM and this, in turn, enhancing the effects of digital transformation. The methodological model used offers a replicable format for future research on the modernization of digital public management. From a social and managerial perspective, the research offers insights for the formulation of inclusive and efficient public policies, promoting digital inclusion and improving working conditions and productivity in digital environments. The findings are applicable to other spheres of public administration, contributing to academic advancement on the subject.