Article citationsMore>>

Moore, R. (2022). Five Emotional Intelligence Customer Service Skills to Help Employee Retention. Forbes.
https://www.forbes.com/sites/forbescoachescouncil/2022/10/04/five-emotional-intelligence-customer-service-skills-to-help-employee-retention/?sh=674f59a0446c

has been cited by the following article:

• TITLE: A Generic Qualitative Inquiry: Reducing Employee Attrition in the U.S. Supply Chain Industry

  AUTHORS: Sebastian Dymacz

  KEYWORDS: Employee Attrition, Leadership Strategies, Supply Chain Industry, Retention Strategies, Attrition Impacts

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.15 No.1, January 24, 2025

  ABSTRACT: Attrition significantly impacts the U.S. supply chain industry, causing logistics delays, staffing challenges, and financial losses. The researcher explored U.S. supply chain leaders’ perspectives on effective leadership strategies to reduce attrition. Using a generic qualitative inquiry, 10 leaders were interviewed via semi-structured online sessions, and data were analyzed using Braun and Clarke’s thematic analysis. Four key themes emerged: work-life balance, communication, teamwork, and growth and development. The attrition-reducing best practices within each team provided actionable strategies for leaders to address attrition and its detrimental effects.