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Berezina, K., Ciftci, O., & Cobanoglu, C. (2020). Robots, Artificial Intelligence, and Service Automation in Restaurants. In S. Ivanov, & C. Webster (Eds.), Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality (pp. 185-219). Emerald Publishing Limited.
https://doi.org/10.1108/978-1-78756-687-320191010

has been cited by the following article:

• TITLE: A Systematic Review of AI-Driven Innovations in the Hospitality Sector: Implications on Restaurant Management

  AUTHORS: Ashraf Alawami, Mohammed Alawami, Ahmed Obaid, Mohammed Alrushaydan, Mohammed Lamine Boudjedra, Baha Eddine Boudjedra, Majed Alharbi, Haidar Alzoori, Sajjad Abosaif, Ghassan Bshir, Hashimyah Alawami, Muntathir Abufawr

  KEYWORDS: Artificial Intelligence (AI), AI-Driven Innovations, Hospitality Industry, Restaurant Management

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.15 No.1, January 16, 2025

  ABSTRACT: In recent years, embracing technological advancements in the tourist and hospitality sector has played an important part in the growth of the hospitality industry. The integration of Artificial Intelligence (AI) into hotel operations represents a transformative change in the hospitality sector, ushering in a new era of innovation, efficiency, and personalized customer experiences. The study explores AI-driven innovations in the hospitality industry with a specific focus on restaurant management. The study used a qualitative approach to systematically review the relationship between AI innovations and hospitality sector through a comprehensive literature review of papers published between January 2018 and November 2024. In total, 27 articles were identified and then critically analyzed through content analysis and narrative synthesis into themes, including “AI innovations” and “AI applications”. Study findings imply that AI-powered innovations improve operational efficiency, provide customized guest experience, reduce costs, escalate customer satisfaction and loyalty, and increase sustainability as part of restaurant management efforts in the hotel industry. The study outcomes will empower stakeholders in the hospitality sector to embrace innovation and drive positive change in the industry. This review paper gives researchers and practitioners a wider understanding of the appropriate selection of AI innovations that can potentially improve decision-making in the hospitality industry.