TITLE:
Exploring the Dynamics of Information and Knowledge Sharing in Intraorganizational Networks: A Longitudinal Study of a Brazilian Organization
AUTHORS:
Elaine Dias, Joaquim Fialho, Marcos Cavalcanti
KEYWORDS:
Knowledge, Social Network Analysis, Organizational Behavior, Brazil, Education
JOURNAL NAME:
Open Journal of Business and Management,
Vol.12 No.6,
November
25,
2024
ABSTRACT: The specificities of Knowledge Networks in organizations influence the flows of data and information, as well as the creation of knowledge. This study aimed to identify whether the network of a Brazilian non-profit organization, along with its structural and relational representation, can be considered facilitators of the flow of information and knowledge, with a special focus on institutions working in public education and their political and institutional challenges. We conducted a longitudinal study between 2021 and 2023, utilizing Social Network Analysis to reveal invisible patterns of information flow and collaboration among key strategic stakeholder groups. Data collection was performed through an online survey, and responses were analyzed using Ucinet Windows software and visualized with NetDraw. The results, obtained from metrics of network centrality and density, highlight three main roles of actors: Central Connectors, Intermediaries, and Peripherals. These roles are crucial in facilitating knowledge dissemination across different areas, which can be achieved through information sharing and experience exchange among members. Therefore, it is essential for the organization to map and monitor the density and reciprocity metrics of the existing social network. This assessment can identify links that exhibit high, low, or no exchange of knowledge, which is beneficial for understanding the dynamics of organizational behavior. This study highlights that understanding and enhancing organizational behavior is essential for enhancing overall productivity and effectiveness within the organization. By fostering a culture of collaboration and open communication, organizations can address the dynamics that influence how information is shared and utilized among members. While effective knowledge management practices are important, they should be viewed as part of a broader organizational behavior framework that encompasses the development of relationships, trust, and engagement among employees.