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Vieira, A. L., Winklhofer, H., & Ennew, C. T. (2008). Relationship Quality: A Literature Review and Research Agenda. Journal of Customer Behaviour, 7, 269-291.
https://doi.org/10.1362/147539208x386833

has been cited by the following article:

• TITLE: Theory of Quality: Meta-Synthesis and Theory Construction

  AUTHORS: Chor-Beng Anthony Liew

  KEYWORDS: Quality, Quality Management, Quality Measure, Quality Theory, Theory Construction

  JOURNAL NAME: Open Journal of Social Sciences, Vol.12 No.10, October 30, 2024

  ABSTRACT: This paper attempts a theory construction on quality and quality management via meta-synthesis. Meta-synthesis research method is the qualitative counter part of meta-analysis. It synthesizes past qualitative components of other research studies to form a theory. This theory explicates and amalgamates the various quality perspectives and relates the quality construct to the overall theme of value creation. This paper contributes to the quality literature forming a basis of reference and development of quality management.