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Steenkamp, J. B. E. M. (1989). Product Quality: An Investigation into the Concept and How It Is Perceived by Consumers. Van Gorcum Ltd.

has been cited by the following article:

• TITLE: Theory of Quality: Meta-Synthesis and Theory Construction

  AUTHORS: Chor-Beng Anthony Liew

  KEYWORDS: Quality, Quality Management, Quality Measure, Quality Theory, Theory Construction

  JOURNAL NAME: Open Journal of Social Sciences, Vol.12 No.10, October 30, 2024

  ABSTRACT: This paper attempts a theory construction on quality and quality management via meta-synthesis. Meta-synthesis research method is the qualitative counter part of meta-analysis. It synthesizes past qualitative components of other research studies to form a theory. This theory explicates and amalgamates the various quality perspectives and relates the quality construct to the overall theme of value creation. This paper contributes to the quality literature forming a basis of reference and development of quality management.