TITLE:
Theory of Quality: Meta-Synthesis and Theory Construction
AUTHORS:
Chor-Beng Anthony Liew
KEYWORDS:
Quality, Quality Management, Quality Measure, Quality Theory, Theory Construction
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.12 No.10,
October
30,
2024
ABSTRACT: This paper attempts a theory construction on quality and quality management via meta-synthesis. Meta-synthesis research method is the qualitative counter part of meta-analysis. It synthesizes past qualitative components of other research studies to form a theory. This theory explicates and amalgamates the various quality perspectives and relates the quality construct to the overall theme of value creation. This paper contributes to the quality literature forming a basis of reference and development of quality management.