TITLE:
Enhancing Business Performance through ERP. Views of Employees, Supervisors and Managers: Α Case Study in Greece
AUTHORS:
Dimitra Seretidou, Eleni Tsianaka, Dimitrios Billios, Antonios Stavropoulos
KEYWORDS:
ERP, Business Performance, Decision Making, Greece, Case Study
JOURNAL NAME:
Open Journal of Business and Management,
Vol.12 No.6,
October
25,
2024
ABSTRACT: This study investigates the advantages of using Enterprise Resource Planning (ERP) systems in business performance, focusing on employee, supervisor, and manager perspectives within Greek companies. It addresses the relationship between ERP system performance factors, including Completeness, Organizational Effectiveness of Use, Customer Relationship Improvement, and Financial Efficiency. A cross-sectional, quantitative, correlative, and comparative research design was employed, involving 170 participants from various sectors such as services, trade, and production. Participants completed a questionnaire assessing ERP performance, and data analysis was conducted using SPSS (Statistical Package for the Social Sciences) 26. The results indicate that ERP systems are rated high in Completeness and Customer Relationship Improvement, with moderate to high ratings for Organizational Effectiveness of Use and moderate for Financial Efficiency. Factors were found to be strongly positively correlated. Notably, Completeness and Financial Efficiency were influenced by the working position, with executive directors and accountant assistants expressing higher satisfaction. Additionally, the completeness of ERP systems was more supported by employees who work in general management and information technology. Moreover, the SAP (Systems Applications and Products) ERP system was most commonly associated with improved performance across all metrics. This study contributes to the understanding of ERP system effectiveness in Greece, highlighting the importance of ERP systems in optimizing decision-making processes, improving customer relationships, and enhancing financial efficiency. The findings emphasize the necessity of tailoring ERP systems to specific organizational roles to maximize their impact on business performance. The study also recommends further research with larger samples and stratified sampling techniques to confirm these results and explore additional dimensions of ERP performance.