TITLE:
The Linkage Relationship between Knowledge Creation and Business Sustainability in Cross-Sectional Banking Services: The Key Mediating Role of Technological Innovation Capability
AUTHORS:
Uk Chanveasna, Kim Kirivadid, Yim La, Sou Veasna
KEYWORDS:
Knowledge Creation, Technological Innovation Capability, Business Sustainability, Dynamic Capability Theory, Banking Services, Cambodia
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.14 No.10,
October
24,
2024
ABSTRACT: Understanding and leveraging the reciprocity between knowledge creation, technological capability, and business sustainability is essential for businesses aiming to thrive in today’s evolving marketplace. The study investigated the impact of technological innovation capability on knowledge creation and business sustainability in Cambodia’s banking service industries. It emphasized the need for banking institutions to develop their technological capabilities to foster a culture of knowledge creation, thereby enhancing their competitiveness in the financial landscape. Data were collected from 208 middle-line banking service employees in Cambodia’s banking service industries. The results of SEM indicated that technological innovation capability plays an important role in both direct and indirect relationships between knowledge creation and business sustainability. The relationship between knowledge creation, technological innovation capability, and business sustainability is crucial in today’s dynamic and competitive business environment. The study reveals that technological innovation enhances knowledge creation processes, enabling banks to adapt to market demands and regulatory environments. Therefore, enhancing technological innovation capability can improve operational efficiencies, customer satisfaction, and long-term sustainability, thereby boosting organizations’ resilience and competitiveness.