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Bui, H. T. T., Bui, Q. T. T., Nguyen, T. T. P., Cao, Q. H., Phung, T. V., & Nguyen, H. T. (2023). Assessing the Relationship between Service Quality, Satisfaction and Loyalty: The Vietnamese Higher Education Experience. Quality Assurance in Education, 31, 197-214.
https://doi.org/10.1108/qae-01-2022-0015

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