TITLE:
Effectiveness of Training and Development Programs of Dutch Bangla Bank Limited: A Study on Fast Tracks of Dhaka City
AUTHORS:
Imtiaz U. Ahamed
KEYWORDS:
Employee Development, Workforce Proficiency, Competitive Advantage, IT Security, Customer Service Excellence
JOURNAL NAME:
Journal of Human Resource and Sustainability Studies,
Vol.12 No.3,
September
13,
2024
ABSTRACT: The document thoroughly evaluates the efficiency of training and development initiatives for Dutch Bangla Bank’s Fast Tracks in Dhaka. Employee development, workforce proficiency, competitive advantage, IT security, and customer service excellence are critical elements for Dutch Bangla Bank, a rapidly expanding private bank in Bangladesh known for its extensive ATM network. Due to its technology-driven work environment, the bank is committed to cultivating a proficient and adept workforce. To achieve this, employees require diverse training to improve their skills, knowledge, and attitudes for optimal performance. The training and development programs must meet the demands of delivering top-notch customer service and maintaining a competitive edge. With the increasing prominence of IT security in banking, practical training, and development are paramount to mitigating risks. The report delves into the current status of DBBL’s Fast Track’s training and development program effectiveness. It examines the efficacy of needs assessment, training duration, trainer qualifications, facilities, and post-training evaluations. Furthermore, the report offers recommendations to the bank on improving the efficiency of their training and development initiatives in this area.