TITLE:
Ethical Leadership in Dubai Hospitality Industry: Navigating Cultural Sensitivity and Inclusivity in a Globalized Market
AUTHORS:
Bilal Zaghmout, Francis Chukwuedo Achi, Uma Ema, Adebowale Adeshipo
KEYWORDS:
Ethical Leadership, Hospitality Industry, Dubai, Organizational Integrity, Global Market, Multicultural Environment
JOURNAL NAME:
Open Journal of Leadership,
Vol.13 No.3,
September
13,
2024
ABSTRACT: This study employs a qualitative research design to explore the role of ethical leadership in fostering cultural sensitivity and inclusivity within the hospitality industry in Dubai, a global tourism hub known for its diverse workforce and international clientele. Through semi-structured interviews with 30 industry leaders, this research examines key ethical leadership practices and the challenges of balancing local cultural norms with global expectations. The analysis focuses on how ethical leadership influences employee satisfaction and guest experiences, and the findings underscore the importance of continuous training, clear ethical guidelines, and stakeholder engagement. The study offers practical recommendations for strengthening ethical leadership, contributing to the long-term success and sustainability of hospitality organizations in Dubai’s multicultural environment.