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Alzeer, G., Saad, M., & Abuhijleh, B. (2019). The Influence of Cultural Sensitivity on Employee Engagement and Customer Satisfaction in Dubai’S Hospitality Industry. International Journal of Hospitality Management, 81, 123-131.

has been cited by the following article:

• TITLE: Ethical Leadership in Dubai Hospitality Industry: Navigating Cultural Sensitivity and Inclusivity in a Globalized Market

  AUTHORS: Bilal Zaghmout, Francis Chukwuedo Achi, Uma Ema, Adebowale Adeshipo

  KEYWORDS: Ethical Leadership, Hospitality Industry, Dubai, Organizational Integrity, Global Market, Multicultural Environment

  JOURNAL NAME: Open Journal of Leadership, Vol.13 No.3, September 13, 2024

  ABSTRACT: This study employs a qualitative research design to explore the role of ethical leadership in fostering cultural sensitivity and inclusivity within the hospitality industry in Dubai, a global tourism hub known for its diverse workforce and international clientele. Through semi-structured interviews with 30 industry leaders, this research examines key ethical leadership practices and the challenges of balancing local cultural norms with global expectations. The analysis focuses on how ethical leadership influences employee satisfaction and guest experiences, and the findings underscore the importance of continuous training, clear ethical guidelines, and stakeholder engagement. The study offers practical recommendations for strengthening ethical leadership, contributing to the long-term success and sustainability of hospitality organizations in Dubai’s multicultural environment.