TITLE:
Assessing the Impact of a Managed Services Model on Organisational Performance in the Zambian Telecommunications Industry
AUTHORS:
Jeremiah Njobvu, Isaac N. Simate
KEYWORDS:
Managed Service Model, Cost Efficiency, Access to Human Resources, Access to Modern Technology, Organisational Performance
JOURNAL NAME:
Open Journal of Business and Management,
Vol.12 No.3,
May
31,
2024
ABSTRACT: The telecommunications industry in Zambia has experienced rapid growth, leading to increased competition and operational complexities for telecommunication companies. In response, many firms have adopted the managed services model (MSM) as a strategic approach to enhance their organizational performance. This study assessed the impact of the MSM on organizational performance in the Zambian telecommunications industry, focusing on four key variables: cost efficiency, improved focus on core competencies, access to human resources, and access to modern technologies. A descriptive research design with a quantitative research approach was employed for this study. A sample of 224 participants from different telecommunications companies in Zambia was surveyed and data were collected using a structured questionnaire. The study investigated the relationships between the above-mentioned variables and organizational performance. The results of the study revealed a positive and significant correlation between the four variables and organizational performance in the Zambian telecommunications industry (p