Article citationsMore>>

Drosos, D., Tsotsolas, N., Skordoulis, M., & Chalikias, M. (2018). Patient Satisfaction Analysis Using a Multi-Criteria Analysis Method: The Case of the NHS in Greece. International Journal of Productivity and Quality Management, 25, 491-505.
https://doi.org/10.1504/IJPQM.2018.096091

has been cited by the following article:

• TITLE: Strategic Crisis Management by Regional Authorities: Public Perceptions of Attica’s Response to the COVID-19 Pandemic

  AUTHORS: Andreas Manikas

  KEYWORDS: Crisis Management, COVID-19, Public Perceptions, Regional Authorities, Region of Attica

  JOURNAL NAME: Open Journal of Business and Management, Vol.12 No.3, May 31, 2024

  ABSTRACT: The present research examines public perceptions regarding how the Region of Attica responded to the COVID-19 pandemic emergency. It emphasizes the Region’s rapid adaptation to a dynamically changing environment and the implementation of strategies that included public health measures, collaboration with central government, and the use of technology and innovation to support citizens. To achieve the aim of the research, responses from 423 permanent residents of the Region of Attica to a questionnaire were statistically analyzed using descriptive and inferential methods. The data analysis highlighted the effective performance of the Region of Attica in managing the COVID-19 crisis. This research is multifaceted in its contributions: it not only reveals citizens’ views on the COVID-19 crisis management by the Attica Region but also analyzes their perceptions concerning crisis management in general.