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Vermeer, S. A. M., Araujo, T., Bernritter, S. F., & Van Noort, G. (2019). Seeing the Wood for the Trees: How Machine Learning Can Help Firms in Identifying Relevant Electronic Word-of-Mouth in Social Media. International Journal of Research in Marketing, 36, 492-508.
https://doi.org/10.1016/j.ijresmar.2019.01.010

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