TITLE:
Critical Success Factors for Citizen Development
AUTHORS:
Natalie Callinan, Martin Perry
KEYWORDS:
Citizen Development, Low-Code No-Code Application Development, Digital Transformation, Timeframe to Realize Value, Employee Engagement
JOURNAL NAME:
Open Journal of Applied Sciences,
Vol.14 No.4,
April
26,
2024
ABSTRACT: The purpose of the research was to assess the impact of Citizen Development activities on digital transformation. The research identified eight categories that contribute to the success of Low-code No-code (LCNC) projects: 1) Strategy; 2) Infrastructure; 3) Technology; 4) Processes & Procedures; 5) Governance; 6) Culture; 7) People; 8) Goals & Metrics and selected six critical success factors from these categories: 1) Operational Efficiency; 2) Time Savings; 3) Timeframe to Realize Value; 4) Employee Engagement; 5) Participation; 6) Number of Sponsored Ideas. End users of the digital transformation efforts through Citizen Development were asked to assess the six critical success measures in terms of performance and importance criteria. The research results identified that focus should be applied to improving “Timeframe to Realize Value”, on “Operational Efficiency”, and on “Time Savings” to deliver success.