TITLE:
Economic Impact of Maintenance Management and Planning in Tala Bay Resorts in Aqaba-Jordan
AUTHORS:
Mohammad M. Alhalholy, Taha M. Alkhamis
KEYWORDS:
Tourism, Tourism Resorts, Total Effectiveness, External Effectiveness, Internal Effectiveness, Tourism Resort Maintenance, Jordan, Maintenance Management
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.14 No.4,
April
18,
2024
ABSTRACT: This study was conducted in response to the insufficient understanding and appreciation of the crucial significance of maintenance in resorts and hotels. In order to accomplish the aforementioned goals, the study investigates the economic consequences of maintenance management and planning in hotels and resorts in Jordan. To systematically examine these issues, a quantitative methodology is employed by administering a questionnaire to gather the necessary data from a randomly chosen sample of stakeholders at the Tala Bay Resort in Aqaba-Jordan. The findings suggest that the effectiveness of maintenance management and planning in tourist resorts is influenced by the level of satisfaction among tourists and owners of the resort. Furthermore, the degree of satisfaction among visitors and owners has a statistically significant impact on the overall effectiveness of maintenance in hotels and resorts. The study demonstrated a significant statistical influence of management on the resort’s revenue. There is a significant shortage of literature, studies, and information pertaining to the maintenance department at resorts and hotels. The rationale for conducting this study stems from the fundamental requirement that the operational efficiency of any department within an organization is dependent upon the proper functioning of its supportive infrastructure.