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González-González, T., García-Almeida, D. J., & Viseu, J. (2021). Frontline Employee-Driven Change in Hospitality Firms: An Analysis of Receptionists’ Personality on Implemented Suggestions. International Journal of Contemporary Hospitality Management, 33, 4439-4459.
https://doi.org/10.1108/IJCHM-05-2021-0645

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