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Indriasari, E., Gaol, F. L., & Matsuo, T. (2019). Digital Banking Transformation: Application of Artificial Intelligence and Big Data Analytics for Leveraging Customer Experience in the Indonesia Banking Sector. In 2019 8th International Congress on Advanced Applied Informatics (IIAI-AAI) (pp. 863-868). IEEE.
https://ieeexplore.ieee.org/abstract/document/8992702
https://doi.org/10.1109/IIAI-AAI.2019.00175

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