TITLE:
Assessing the Effects of the Human Resource Information System on Work Performance at Zesco Limited
AUTHORS:
Mwambo Shabongo, Jackson Phiri
KEYWORDS:
Human Resource Information System, Work Performance, Customer Satisfaction, Effectiveness
JOURNAL NAME:
Open Journal of Business and Management,
Vol.12 No.2,
March
28,
2024
ABSTRACT: The study was aimed at Assessing the
Effects of the Human Resource Information System (HRIS) on Work Performance at
ZESCO Limited. The study was guided by the following research objectives, to
assess how the implementation of Human Resource Information System has affected
personnel administration at ZESCO Limited; to determine the effects of Human
Resource Information System on customer service provision at ZESCO Limited; to
propose other effective ways of using Human Resource Information System for
optimum work performance at ZESCO Limited. The mixed method approach using
Convergent Parallel research design was used, with quantitative data being
analyzed using Chi-Square generated through Statistical Package for Scientists
(SPSS) version 25 while the qualitative data was analyzed thematically. The
sample comprised of one hundred and two (102) respondents. The study comprised of one hundred and two (102) respondents from one hundred and thirty two (132) staff working under Human
Resource department using a questionnaire. The respondents
comprised of management and non- management staff at
ZESCO Limited head office and regional offices who work under the Human Resource Department (HRD) while 20 customers were randomly sampled with 2 from each region for interviews. Based on the findings
of the Pearson chi-square test and the descriptive statistics, it has been
determined that the HRIS has a positive and statistically significant effect on
work performance at ZESCO Limited. These findings are consistent with the
findings of the majority of studies that were reviewed for the empirical
literature. Findings revealed that HRIS has a statistically significant effect
on Personnel Administration, as measured by Performance Measurement,
Performance Appraisal, Job Analysis, Recruitment Application, and Selection
Application. Findings in line with the second objective which was to determine
the effect of Human Resource Information System on customer service provision
at ZESCO Limited, revealed that HRIS does have a statistically significant
effect on Customer Service, as measured by Communication Application. The study
proposed that in order to ensure continuous improvement, it is imperative to conduct regular evaluations of
the system, either on a quarterly or monthly basis. These evaluations
will help identify any areas that may require enhancements or improvements.
Areas for further research were also identified.