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Langer, E. J., Blank, A., & Chanowitz, B. (1978). The Mindlessness of Ostensibly Thoughtful Action: The Role of “Placebic” Information in Interpersonal Interaction. Journal of Personality and Social Psychology, 36, 635-642.
https://doi.org/10.1037/0022-3514.36.6.635

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