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Daryanto, A., de Ruyter, K., Wetzels, M., & Patterson, P. G. (2010). Service Firms and Customer Loyalty Programs: A Regulatory Fit Perspective of Reward Preferences in a Health Club Setting. Journal of the Academy of Marketing Science, 38, 604-616.
https://doi.org/10.1007/s11747-009-0165-x

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