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Zapf, D., & Einarsen, S.E. (2005). Mobbing at Work. Escalated Conflicts in Organizations. In S. Fox, & P. E. Spector (Eds.), Counterproductive Workplace Behavior: Investigations of Actors and Targets (pp. 237-270). American Psychological Association.
https://doi.org/10.1037/10893-010

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