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Mann, R., Adebanjo, D., Abbas, A., El Kahlout, Z. M., Al Nuseirat, A. A., & Al Neaimi, H. K. (2021). An Analysis of a Benchmarking Initiative to Help Government Entities to Learn from Best Practices—The “Dubai We Learn” Initiative. International Journal of Excellence in Government, 2, 2-23.
https://doi.org/10.1108/IJEG-11-2018-0006

has been cited by the following article:

• TITLE: RTA Dubai: Benchmarking as a Catalyst for Superior Services

  AUTHORS: Mohammad Aljanaahi

  KEYWORDS: Benchmarking, the Road and Transport Authority (RTA), Service Delivery, The Public Sector, and Transportation Entities

  JOURNAL NAME: Journal of Service Science and Management, Vol.16 No.5, October 10, 2023

  ABSTRACT: The Dubai Road and Transport Authority (RTA) is the primary focus of this study, which aims to illuminate the use and impact of benchmarking in a public sector framework by examining the advancements in service delivery and operational efficiency. Methodology: This study uses secondary data sources and a qualitative research methodology. It focuses on the benchmarking procedures used by the RTA and compares them to those of other international transportation organizations to highlight room for improvement. Findings: The results show that the RTA has significantly improved service quality and operational agility by skillfully incorporating benchmarking. Research Limitations: It primarily focuses on secondary sources, and while acknowledging benchmarking applications, the research only emphasizes the RTA project with minimal influence of other factors. Originality/Value: This article thoroughly examines benchmarking tactics within a governmental framework, offering priceless insights for comparable institutions pursuing operational and service excellence. It encourages additional research into transit technology evolution and benchmarking.