TITLE:
Development of an Intelligent Queue Manager That Takes Account of the Social and Health Context
AUTHORS:
Jupiter Ndiaye, Ousmane Sow, Oumar Diallo, Ababacar Sadikh Faye, Youssou Traore, Mame Andallah Diop, Abdoulaye Diop
KEYWORDS:
GiFa, Public Health, Wireless, Node Red, Arduino, Cloud and AI, 3D Printing
JOURNAL NAME:
Engineering,
Vol.15 No.9,
September
27,
2023
ABSTRACT: Virus prevention has been considered central to the fight against the
COVID- 19 coronavirus pandemic. To limit the spread of the virus in public
places, several measures have been taken, in particular respect for barrier
gestures. This work is part of this dynamic
and sets up a new wireless version of an electronic and nominative queue
manager using artificial intelligence for more equity, inclusion and solidarity. This system, named Gifa is developed in our laboratory. The
first prototype, whose connections are largely provided by a wired system with an artisanal acquisition module, is difficult to deploy for
general public use, especially in buildings already built. This article deals
with an artificial intelligence queue management system, presenting more
functionalities, whose access to the service is ensured in very large part by
wireless exchanges with a modern
acquisition module realized by 3D printing. The flexible and autonomous design
of this device makes it particularly easy to deploy on premises open to the public without having to
modify the existing installation for commissioning. The manager is equipped with a configuration terminal,
and at the counters the call is
made by a cashier also equipped with
a tablet connected to the wifi network. Its
display screen shows certain information relating to the identity of the
customer such as his face, his order number, his first name and last name. This
reduces the authentication time of the person at the checkout, queue bypasses
for more fairness and less stress. This work has resulted in the improvement of
queue management systems by giving them more flexibility to make them more
adaptable in several types of environments and other
contexts.