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C. S. Nir and L. Bennet, “Using Student Satisfaction Data to Start Conversations About Continuous Improvement,” Quality Approaches in Higher Education, Vol. 2, No. 1. 2011, pp. 17-22.

has been cited by the following article:

• TITLE: The Usefulness of Global Student Rating Items under End Program Evaluation Surveys in Quality Improvements: An Institutional Experience in Higher Education, Saudi Arabia

  AUTHORS: Abdullah Al Rubaish

  KEYWORDS: Global Item, Individual Items, Program Evaluation Survey, Academic Program, Higher Education, High Quality, Acceptable and Improvement Required

  JOURNAL NAME: iBusiness, Vol.3 No.4, December 9, 2011

  ABSTRACT: Program evaluation survey (PES) by students in higher education is one of the range of evaluations of academic programs. Others are course evaluation, teaching skills evaluation; and surveys of facilities and services. The present study employs the available PES data collected in colleges of Dentistry and Medicine, University of Dammam (UD), Saudi Arabia. Our PES relates to students’ experience at the end of their academic program. The present paper analyses these data and discusses the usefulness of global item results vis-à-vis individual item results in quality improvements of higher education. The respective percentage of participating students was 100 and 65. The PES results revealed that in view of poorly graded global items results, there is need of focus on global item results, leading to continuing improvements in all the areas covered in the questionnaire.