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Santos, J. P. R. (2022). Portuguese Public Administration’s eServices: The Case of Technology in the Portuguese Public Administration’s Services Portrayed against Estonia’s Reality. Dissertação (Mestrado em Gestão da Informação)-Universidade Nova de Lisboa. https://run.unl.pt/bitstream/10362/134204/1/TGI0544.pdf

has been cited by the following article:

• TITLE: Public Administration and Innovation: E-Government in the International Perspective

  AUTHORS: Leandro Sarai, Carolina Zancaner Zockun, Flávio Garcia Cabral

  KEYWORDS: Digital Government, International Comparison, GovTech Maturity Index (GTMI), E-Government, Implementation

  JOURNAL NAME: Beijing Law Review, Vol.14 No.3, September 19, 2023

  ABSTRACT: The text seeks to understand the relationship between innovation and Public Administration and, based on this understanding, promote a reflection on Brazil’s transition to “Digital Government” (e-Government). The questions posed in the research were: Would there be other possibilities for innovation? What factors help and hinder the implementation of Digital Government? What lessons can be learned from this study? Through the hypothetico-deductive and inductive methodology, and from an individual analysis of countries that are ahead of Brazil in the World Bank’s GovTech Maturity Index (GTMI), it was possible to confirm the hypothesis that there are other models of Digital Government, as well how to ascertain factors to ensure your implementation success. The research also opens space for further research on digital government.