TITLE:
The Relationship between Job Demands, Job Resources, Employee Burnout, and Employee Engagement in Municipal Government Workers
AUTHORS:
William Thomas Crawford, Whitney James Detar
KEYWORDS:
Job Demands, Job Resources, Employee Burnout, Employee Engagement, Municipal Government
JOURNAL NAME:
Journal of Service Science and Management,
Vol.16 No.4,
August
16,
2023
ABSTRACT: The question of what motivates engagement in the workplace has received a
great deal of research attention. The role of job stressors and demands as well
as job resources is detailed by the Job Demands Resources (JD-R) theory and has
been used to predict burnout, engagement, work enjoyment and performance, and
overall employee wellbeing. Although research based on the JD-R has been
conducted in many settings, prior to this study, municipal government workers
were frequently left out. A quantitative, correlational survey study was
conducted with the employees of a city in the southwestern United States (N =
352) using three research instruments: the Maslach Burnout Inventory (MBI), the
Utrecht Work Engagement Scale (UWES), and the Jobs Demands-Resources Scale (JDRS).
Analysis of the data using Pearson’s r received indicated a significant
positive correlation between job demands and employee burnout (r (350) = .443, p r (350) = .580, p r (350) = -.482, p