TITLE:
Assessing the Impact of Leadership on Strategy Implementation in a Telecommunications Company: The Case of Botswana Telecommunications Corporation
AUTHORS:
Tapiwa Gande, Chazha Hlophe
KEYWORDS:
Leadership, Followership, Impact, Strategy, Telecommunications
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.13 No.5,
May
24,
2023
ABSTRACT: The paper investigated the impact of leadership’s influence on the
strategy implementation at a stock-exchange listed communications service
provider company in Botswana, Botswana
Telecommunications Corporation (BTC). Following granting of ethical
approvals, an online questionnaire was distributed
to 58 BTC employees in offices across the country. Following pilot
testing of the self-developed data-gathering instrument, data analysis was
conducted using IBM SPSS for descriptive and inferential statistics analysis on
the data collected. Based on a sample of 50 BTC employees generating an 86%
response rate, it was found that BTC leaders are aware of the organizational
strategy and that they constantly emphasize the strategy to their followers by
insisting on strategy-centric initiatives and reviewing progress towards
attaining organizational objectives. Secondly, it can be concluded that BTC
leaders encourage their followers to be strategy sensitive by constantly reminding them of the strategic objectives and
providing resources and training where required for followers to achieve
the strategic initiatives. The research assists in illuminating the influence
and impact of leadership on implementation
of strategy in former publicly owned telecommunications companies in
Africa that have been listed and could still be weaning themselves from central
government influence on strategy.