TITLE:
Factors That Affect the Effective Use of E-Government Procedures in Limpopo
AUTHORS:
Annastasia Moloto, Mammo Muchie
KEYWORDS:
E-Government Services, Public Service Delivery, Limpopo, Multivariate Analysis
JOURNAL NAME:
Journal of Service Science and Management,
Vol.16 No.3,
May
19,
2023
ABSTRACT: The purpose of the survey
was to assess and evaluate determinants of the demand for e-government services
among public sector employees in Limpopo Province. The survey was based on data gathered
from 823 public servants and community-based stakeholders who work on public service delivery at a local
community level. The 823 participants of the survey were 5 senior project managers, 5 senior managers
working on finance-related issues, 6 Directors
and Deputy Directors working on policy and governance-related issues, 4 technical
managers, 15 mayors and their assistants, and 788 stakeholders working in the 5
Districts of Limpopo Province (Capricorn, Mopani, Sekhukhune, Vhembe and Waterberg) at various local
communities in Limpopo Province (South African National Department of Public
Service and Administration, 2022).
Quantitative methods of data collection and analyses were used for conducting
the survey. Indicators of the use of e-government services were measured based
on a composite index developed by the United Nations Department of Social and
Economic Affairs (2022) for developing nations. The
study found that the perceived demand for e-government services in Limpopo
Province was 54.01%. Results obtained from multivariate analysis (ordered logit
regression analysis and log-linear analysis) showed that the use of
e-government services was significantly influenced by 3 predictor variables.
These predictor variables were the need for
South African identity document applications
and related services, the need for social grant services, and tax-related services.