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Fassnacht, M., Beatty, S. E., & Szajna, M. (2019). Combating the Negative Effects of Showrooming: Successful Salesperson Tactics for Converting Showroomers into Buyers. Journal of Business Research, 102, 131-139.
https://doi.org/10.1016/j.jbusres.2019.05.020

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